Refunds & Returns Policy
At CondomWizard, our dedication lies in delivering top-notch products and a smooth shopping journey for our customers. Our Refunds & Returns Policy is crafted to guarantee your satisfaction and adherence to UK regulations. Prior to making a purchase, we encourage you to thoroughly review this policy.
1. Returns Regarding Customizable Items
Because our products with customizable features are uniquely tailored, we apologize that we’re unable to accommodate returns or issue refunds for these items unless they are damaged upon arrival or exhibit manufacturing defects. Each customized product undergoes thorough scrutiny by our production team to uphold the highest quality standards.
If you receive a damaged or defective item, please reach out to our Customer Support Team promptly. We’re here to aid you in resolving the issue, which would involve a refund or replacement. For any other concerns, feel free to contact us, and our team will endeavor to assist you to the best of our ability.
2. Returns Regarding Standard Stocked Items
For our regularly stocked items, we acknowledge that there may be instances where you change your mind or receive a product that doesn’t meet your expectations. Hence, we provide a simple returns procedure for such items. Here are the essential details:
- Eligibility: Requests for returns on regularly stocked items are accepted within 30 days from the date of purchase.
- Condition: Items must remain in their original packaging and in resalable condition. Any used or damaged items may not qualify for a refund.
- Refund Method: Refunds for returned items will be issued using the original payment method.
- Return Shipping: The customer is responsible for covering the cost of return shipping for regularly stocked items, unless the return is a result of our error.
3. Initiating a Return
To initiate a return for a regularly stocked item, kindly follow these steps:
- Reach out to our Customer Support Team via email at info@condomwizard.co.uk or call us at 01614644304.
- Securely package the item and ship it to the address provided by our Customer Support Team.
- Upon receiving your return, we’ll inspect the item to ensure it aligns with our return policy criteria. If it meets the requirements, we’ll proceed with processing your refund or replacement.
4. Contact Us
If you have any inquiries or concerns regarding our Refunds & Returns Policy, feel free to reach out to our Customer Support Team via sales@condomwizard.co.uk or at 01457 338000. We’re here to assist you and ensure your shopping experience with CondomWizard is a positive one.
5. Policy Updates
CondomWizard retains the right to amend or revise this Refunds & Returns Policy at any given time. Any alterations to this policy will be conveyed through our website.
Thank you for selecting CondomWizard. We value your confidence in our products and services, and we are dedicated to delivering a secure and gratifying shopping experience for you.